FAQ's

All skin types. Our formulas use non-comedogenic ingredients and are designed to be suitable for acne-prone and sensitive skin as well.

Yes. All our products are developed and tested with sensitive skin and barrier health in mind. We still recommend a patch test before use.

Yes. Our products are vegan and cruelty-free, and internationally certified by Cruelty Free International.

Every formula goes through rigorous safety scrutiny. We assess each ingredient for its purpose, compatibility and safety, including screening for genotoxicity, endocrine-disrupting potential, heavy metals, microbial contamination and ethoxylation-related impurities such as 1,4-dioxane.

Yes. All our products are 100% fragrance-free, with no added fragrance or odour-masking agents. Any scent you notice is simply the formula’s inherent odour from its ingredients and active concentrations.

Most are. Retinoids, including The Night Protocol, are not advised during pregnancy. We recommend checking with your doctor if you’re pregnant or breastfeeding.

Yes. Even though our products are dermatologically and clinically tested, every skin is different. We recommend patch testing before first use.

Shipping is on us for all orders within India. For international orders, shipping is calculated at checkout based on your destination.

Orders placed before 3 PM IST are usually dispatched the same business day. Orders placed later are dispatched the next business day.

Orders within India typically arrive within 1–3 business days after dispatch. International orders typically arrive within 3–6 business days, depending on the destination and customs clearance. We always do our best to get your order to you as quickly as possible.

We ship pan-India and internationally. Available international destinations will be shown at checkout.

All international orders are shipped via DHL Express. Shipping charges are calculated automatically at checkout based on your destination.

Duties and taxes depend on the destination country’s customs regulations. Where applicable, they’ll be calculated or communicated at checkout.

We accept major credit and debit cards, including Visa, Mastercard and American Express, as well as UPI, digital wallets and PayPal.

Yes. Cash on Delivery is available for eligible orders within India.

If your order hasn’t been dispatched yet, we’ll do our best to help. Contact us as soon as possible with your order number.

You’ll receive an order confirmation by email once your order has been successfully placed.

Once your order is successfully placed, you’ll receive a confirmation via WhatsApp and your registered email. If you haven’t received it ,  Email us at support@dermalscript.com with your registered email address, phone number and payment screenshot, and we’ll look into it for you.

Yes. We accept international orders from available destinations, with shipping and applicable charges shown at checkout.

Returns are accepted only if your order arrives damaged or defective, or if you receive an incorrect or missing product. Please email our customer care team within 24 hours of delivery, along with an unboxing video and clear photos showing the damage, defect, or incorrect/missing item.

For hygiene and safety reasons, we’re unable to accept returns for change of mind or personal preference.

Yes. If your international order arrives damaged, incorrect or expired, please contact us within 15 days of delivery with your order details and photographs.

Once your return is reviewed and approved, your refund will be processed to the original payment method. The time it takes to reflect may vary depending on your bank or payment provider.

If your order hasn’t been dispatched, contact us as soon as possible and we’ll do our best to cancel or make the requested change. Once dispatched, an order cannot be cancelled or changed.

We’d love to hear from you. Whether it’s a question about your order, a product, a collaboration, a business enquiry, working with us, or simply something you’d like to share, drop us an email at support@thedermalscript.com our team is available Monday–Friday, 9 AM–5 PM IST.